FAQs

1. How do I place an order?

Follow these steps:
1. Browse products by clicking the menu icon in the upper left corner.
2. Choose a product that resonates with you.
3. Adjust the quantity using the arrows, then click 'Add to Cart'.
4. To checkout, click the cart icon and then the checkout button.
5. Fill in your details and place your order.

2. How do I pay for my order?

Payment instructions will be sent to you shortly after placing your order. Payments must be made within 24 hours.

3. Can you recommend a product for me?

Explore product categories by tapping the three lines in the upper left corner and choose what suits your needs.

4. How do I use your products?

Detailed uses, benefits, and instructions are included in each product listing.

5. When will I receive my order?

Expect delivery within 3 to 5 days post-payment. We’ll provide an LBC tracking number.

6. Can you change or remove the product name on the shipping label?

Our packaging lists only charms or accessories for discretion.

7. Are your products effective?

Our products are cleansed and charged with positive energy. If you have doubts, charms or blends may not work as intended.

8. Can I visit your shop in person?

We only operate online. Please place your order through our website.

9. How do I book a card reading via video chat?

Scroll to the bottom of the page and click "Card Readers" to schedule a session with our intuitive card readers.

10. How do I reserve a slot for a workshop?

Scroll to the bottom of the page and click "Workshop". The link will be active when a workshop is available.

11. Can we invite you to our event?

You have two options: To invite the Coven Cafe Coffee Cart with intuitive card readers, scroll to the bottom of the page and click "Coffee Cart". For card readers only, fill out the form on the homepage to request rates.