1. How to Order?

Follow these steps:
1. Select a product using the menu icon (☰) at the top right or the category links under "Browse Products by Intention" at the bottom of the website.
2. Adjust the quantity using the field above the 'Add to Cart' button. Note: You can only add a limited quantity per product per transaction.
3. Click 'View Cart' to review your items. You can update the quantity or remove products. Click 'Proceed to Checkout' to continue.
4. On the checkout page, enter your details and click 'Place Order.'
5. Check your email for payment instructions.

2. How do I pay for my order?

Payment instructions will be emailed to you after placing your order.

3. Can you recommend a product for me?

To find the right product, use the menu icon (☰) at the top right or the category links under Browse Products by Intention at the bottom of the website. Choose the one you feel most drawn to.

4. How do I use your products?

Instructions for use are provided in the product listing. If anything is unclear, feel free to fill out the contact form at the bottom of the page.

5. When will I receive my order?

Expect delivery within 3 to 5 days after payment. We’ll email your LBC tracking number so you can track its status at www.lbcexpress.com.

6. Can you change or remove the product name on the shipping label?

Yes, you can use the "Optional Message" field on the checkout page to specify your request.

7. Can I visit your shop in person?

Our operations are entirely online, ensuring you can shop with us anytime, anywhere.

8. Are Dambana and NatureOz the same?

Yes, Dambana is the new brand name for NatureOz. The change was made to align our identity more closely with our offerings, as "Dambana" means shrine or sacred space.

9. Can you customize a charm, oil, or bath salt for me?

If you’d like a personalized charm or a custom blend, please fill out the form at the bottom of this page.

10. I can't place an order on your website?

If you're experiencing an error while placing an order, please fill out the form at the bottom of this page.

Frequently Asked Questions